Service Level Policy

This policy describes support response targets for the JWS management layer: the control plane, analyzer, deployment pipeline and monitoring.

The underlying infrastructure (servers, networks) is operated by the provider you choose and is covered by that provider's own service levels.

These are targets, not contractual guarantees; a formal SLA with credits is planned for Executive plans and will be published here when finalized.

Planned control-plane maintenance is announced in the dashboard at least 48 hours ahead and scheduled outside Bangladesh business hours (GMT+6) where possible.

Deployed applications are not affected by control-plane maintenance.

Live component status is being prepared — see the status page for what is monitored and how to report an issue.