Support model
AI first. Human when it matters.
Unlimited free support would make affordable hosting impossible — so JWS structures it. Machines handle the repeatable 90%; humans handle the rest, in the language you think in.
Level 0
Automated support
AI log explanations, guided fixes, health checks, billing explanations and common configuration repair — instant and included on every plan.
Level 1
Human support
Real tickets, answered in Bengali and English during business hours. Deployment guidance and configuration help from people who run the platform.
Level 2
Paid technical support
Application debugging, database migration, code-level fixes, performance work, security incidents and recovery — scoped and quoted upfront.
Human support is available during business hours, with automated support available at all times.
Support is offered in Bengali and English.
Automated support escalates to a human ticket whenever it can't resolve the issue.